Making customers happy
âOur customers are number one.â âThe customer is always right.â These are slogans that many companies have adopted. What does that mean for you as a worker?{{more}}
Many people have jobs dealing directly with customers and pleasing the customer is crucial for any business to stay open. The way a customer is treated will determine if he/she will come back again. Repeat clients make a company profitable and every customer is important. Take the time to go the extra mile as often as you can.
What makes a customer happy?
Call them by name.
If you know the customerâs name, use it. It makes them feel special. If you do not know their name, address the customer as âSirâ or âMaâam.â
Acknowledge customers immediately.
Greet customers as soon as they enter by saying âhello,â âwelcome,â âgood morning,â âgood evening,â or âbe right with you.â If unable to verbally communicate at the moment, use body language, smiles, or hand signals to acknowledge them.
Listen to customers.
Almost everyone craves undivided attention. Listen with your body, or give verbal affirmations if on the phone.
Be flexible.
Know your companyâs policies. Some customers may require a bit more to please them; itâs called going the extra mile.
Say âThank you and have a nice day!â
Again, make each customer feel special. Let them see that you do appreciate them.
Understand the customer profile.
Customers have habits and needs that make them shop in different places. When you understand them, itâs easier to make them feel like number one. You will then be able to anticipate and meet their needs before they even ask.
Karen Hinds is âThe Workplace Success Expert.â For a FREE SPECIAL REPORT on Avoiding Career Killers in the Workplace, send an email to info@workplacesuccess.com
Visit online at www.workplacesuccess.com