Making customers happy

“Our customers are number one.” “The customer is always right.” These are slogans that many companies have adopted. What does that mean for you as a worker?{{more}}

Many people have jobs dealing directly with customers and pleasing the customer is crucial for any business to stay open. The way a customer is treated will determine if he/she will come back again. Repeat clients make a company profitable and every customer is important. Take the time to go the extra mile as often as you can.

What makes a customer happy?

Call them by name.

If you know the customer’s name, use it. It makes them feel special. If you do not know their name, address the customer as “Sir” or “Ma’am.”

Acknowledge customers immediately.

Greet customers as soon as they enter by saying “hello,” “welcome,” “good morning,” “good evening,” or “be right with you.” If unable to verbally communicate at the moment, use body language, smiles, or hand signals to acknowledge them.

Listen to customers.

Almost everyone craves undivided attention. Listen with your body, or give verbal affirmations if on the phone.

Be flexible.

Know your company’s policies. Some customers may require a bit more to please them; it’s called going the extra mile.

Say “Thank you and have a nice day!”

Again, make each customer feel special. Let them see that you do appreciate them.

Understand the customer profile.

Customers have habits and needs that make them shop in different places. When you understand them, it’s easier to make them feel like number one. You will then be able to anticipate and meet their needs before they even ask.

Karen Hinds is “The Workplace Success Expert.” For a FREE SPECIAL REPORT on Avoiding Career Killers in the Workplace, send an email to info@workplacesuccess.com
Visit online at www.workplacesuccess.com