Developing your sales skills

Selling is an art, not necessarily mastered by everyone who holds the title “sales person.” We all possess some sales skills; we use these skills to convince others to help us accomplish a task or to buy our children’s raffle tickets. If you are in sales, you must develop quite a few skills to succeed.{{more}}

• Nurture your competitive spirit. A successful sales person must love to compete. Today’s customers have many choices. They can decide at any time to switch to a different product or service. Your competitive spirit must fuel your desire to do everything possible to keep your customers coming back to you, not moving to your competitor. Whether you compete against your last sales record or you aim to beat your competitor’s record, the goal must be to win and win big. If you dislike competition, sales is not for you.

• Build your confidence. Great sales people are confident in their ability to close the deal. You should not be shy about making cold calls or talking to strangers about your product or service. When you approach a new prospect, your mind should be programmed to expect positive results. You cannot afford negative self-talk. You must reject all thoughts that could derail your concentration or discourage you. The biggest difference between a mediocre and an excellent sales person is his belief in his ability to seek and close a deal, regardless of the cost, the status of the client, or the talent of competitors.

•  Know and love your product. When you love the product or service you sell, success comes easier. You will know whom to approach and how to solve the customer’s problems. A common mistake is to approach the wrong customer; this guarantees failure. You must know your product. How does it compare to products already on the market? What makes it bigger, better, more functional than the competitor’s product? Be ready to solve your customer’s problems. Selling is not about making lots of money; it is about you solving a customer’s problems, which in turn helps you make money.

•  Keep your focus on the customer. If you make the customer happy, you will be rewarded financially as your customer spreads the word about your good service. Look out for the customer’s best interests and make recommendations before the customer even recognizes his need for what you are selling. This builds goodwill, trust, and a strong business relationship that is hard for your competitors to penetrate.

•  Conduct follow-up and build relationships. As a sales person, keep your word and maintain contact with potential customers. Understand that a “no” is simply a “yes” waiting for the right circumstances. Stay regularly in touch with prospective clients by phone, e-mail, and mail. One day, the customer’s budget may shift and funds may become available, your competitor might make a mistake, or the company may develop a new focus. If you have been diligent you will be there to capitalize on the situation and watch that “no” turn into a “yes, let’s do business.”

Karen Hinds – President/CEO
Workplace Success Group LLC
21 West Main Street 4th fl
Waterbury, CT 06702
Phone: 203-757-4103
A CT Winner of the Make Mine a Million Dollar Business award!
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