Saying thank you

Doesn’t it bother you when you go above and beyond what is required of you and no one even says “thank you”? You are not acknowledged for your effort, yet even more is demanded of you. People know that they can still be somewhat successful without saying thank you. So, why bother to emphasize the need to say thank you if it doesn’t really seem to have much of an effect on business overall?{{more}}

Recently a businessman was asked why he thought his business was doing exceptionally well, even though he offered the same product as his competitors. He responded by saying that he regularly took the time to get to know his employees and let them know how much he appreciated their efforts and hard work that they put in each day.

The people who understand the value of the words “thank you” and use them regularly understand the difference between average performance and excellent performance.

Why it counts?

When we work with the same people every day doing the same things, good relationships are crucial. Your “thank you” will improve rapport with team members and create a more cohesive work team. It contributes to an emotionally healthy work environment. Stress levels are lower, because appreciation is shown regularly. That, by itself, is a reward. Every business should not strive to just meet the needs of the customer, but to exceed them. A great way to start the process is by saying thanks. The goal is to increase the number of return customers.

Although these reasons may be common knowledge for many professionals, the challenge comes in the execution. People who are serious about their careers and business must develop a desire to strive to achieve excellence consistently. Standing head and shoulders above all competitors begins when the impact of these two words is understood: “thank you!”

When to say thank you

Because appreciation can sometimes be given and received in a patronizing, condescending and even manipulative manner, ensure that your level of sincerity is governed by the best of intentions. Say thanks when:

Customers and colleagues refer new business or increase their own patronage.

Employees successfully complete a project that stretches them to their limits, while increasing anxiety and stress.

Loyal customers continue to support the business in spite of the economy, competition or business blunders.

A colleague helps you.

Someone does something nice, such as holding a door.

How to express appreciation

A simple verbal “thank you” is a good start. This will let those you work with understand that you do value and appreciate them as employees.

Send a thank-you card or gift as a lasting reminder of appreciation.

Offer discounts, gift certificates and/or other privileges.

Send a gift basket of the person’s favourite food or supplies.

Express your appreciation while the reason for the thank you is still very fresh in the mind of the recipient(s).

Demonstrate your gratitude in a timely fashion. Although careless, a late thank you is still better than none at all.

Regardless of why or how you choose to express appreciation, be sure that the words “thank you” are a part of your strategy to build a sound career or business.

Karen Hinds is “The Workplace Success Expert.”