Qualities of a good manager
1. Effective managers work well with diverse populations.
The Caribbean is a global melting pot and St Vincent and the Grenadines is no exception. Regardless of what business one is in, a manager will come in contact with diverse people through direct supervision or as customers. Diversity cuts across racial, ethnic, generational and social lines. Working in harmony with different people to meet the organizational goal will take a sensitive, open and insightful person to know how to best meet the needs of the different groups.
2. Effective managers are motivators.
Every staff member, during his/her career will reach the point when progress seems impossible or an extra push is needed in order to overcome a particular business barrier. It’s during these times that employees really want someone who believes in their abilities and can positively move them to produce exceptional work, especially in high-pressured environments.
3. Effective managers are great communicators.
Studies show that when we listen to someone speak, we receive 55 per cent of what is said through his/her body language, 38 per cent through tone and inflection, and only 7 per cent of the actual words are understood. It is critical that managers are very clear and direct when giving instructions. Leave almost nothing to speculation or interpretation, as that’s when costly errors occur.
Anyone in a management position must stop every now and then and evaluate himself or herself. How well are you doing as a manager? How do you motivate your staff on a regular basis? How effective are your communication skills?
Karen Hinds is “The Workplace Success Expert.â For a FREE SPECIAL REPORT on Avoiding Career Killers in the Workplace, send an email to [email protected]
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