Making good decisions

Decisions are made everyday in the workplace; employees decide when to help customers and the extent to which they will help those customers.

Business leaders make choices that affect the entire company, customers and employees. As an empowered employee, it’s important to stop every now and then and examine your decision making skills.{{more}}

Good decision-making skills are a necessity regardless of the position you hold. Of course some decisions carry heavier consequences than others but the bottom line remains the same. Every employee needs to know how to make decisions that make good business sense, are ethical, keep the customer happy and are based on a rare quality, basic common sense. When you make your next decision, consider the following:

1. Make sure you understand the situation. Consider all the facts, look at all the different opinions even the unfavorable ones before you decide on a course of action.

2. Consider the consequences of your decision. Every decision has positive and/or negative consequences. Examine the different outcomes and figure out which outcome is most appropriate for the circumstance.

3. Use time wisely. When decisions need to be made urgently try to get a few other objective minds involved, in the event you overlook something, otherwise take the time to think and examine the issue thoroughly.

4. Try not to get too emotionally involved. As humans we tend to let our emotions get the best of us, especially when we’ve been proven wrong and need to retract a previous decision. Stay calm and try not to get nervous, flustered or even angry.

5. Is it ethical? With the flood of business executives being accused of and prosecuted for inappropriate conduct especially with company finances, make sure you look at your decisions through ethical lenses.

We all have different personal standards so use your company policy as a guideline. If your company does not have a policy, read the ten commandments. Regardless of your personal religious beliefs, it does contain a basic guideline as to what is acceptable in society even today.

•Karen Hinds President/CEO

Workplace Success Group

Toll Free: 1-877-902-2775

Tel: 1-203-757-4103

Mailto:Karen@WorkplaceSuccess.com

www.WorkplaceSuccess.com

Creator of The Workplace Success Program (TM)