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Be courteous to customers


Another article on customer service may seem exhausting but until business owners and employees understand that they can increase their revenue and improve the entire economy of the island, its imperative to keep this information in the forefront.{{more}}

Carnival may be long over but the need to be courteous to customers is still critical. Instead of relaxing and enjoying the revenue your business made, encourage your employees to make customer service a daily expectation.

Keep it simple and practical like the commandments. Think of these as the ten commandments of the service industry.

1.Thou shall recognize that the customer may not always be right, but he/she is the one with the money.

2.Thou shall SMILE.

3.Thou shall acknowledge the internal customer and service them accordingly. (i.e timely responses to requests, sharing of information to expedite tasks, remembering that your refusal/reluctance to work with a person or department hinders the company more than the individual.)

4.Thou shall offer excellent service consistently and not only when you feel like.

5.Thou shall fix the customer’s problem or find someone who can immediately.

6.Thou shall never argue with a customer.

7. Thou shall always go above and beyond for the customer regardless of who they are.

8. Thou shall commit thyself to continuous learning to constantly improve the level of service being provided.

9. Thou shall recognize that your attitude is based on a personal decision and not on a feeling. Make the right decision daily.

10. Thou shall welcome constructive complaints as they have the potential to enhance your performance and delivery of service.