Searchlight Logo
special_image

    • News
      • Front Page
      • News
      • Breaking News
      • Press Release
      • Features
      • Special Features
      • From the Courts
      • Sports
      • Regional / World
    • Opinions
      • Editorial
      • Our Readers’ Opinions
      • Bassy – Love Vine
      • Dr. Fraser- Point of View
      • R. Rose – Eye of the Needle
      • On Target
      • Dr Jozelle Miller
      • The World Around Us
      • Random Thoughts
    • Advice
      • Kitchen Corner
      • What’s on Fleek this week
      • Health Wise
      • Physician’s Weekly
      • Business Buzz
      • Hey Rosie!
      • Prime the pump
    • ePaper
    • Obituaries
      • In Memoriam / Acknowledgement
      • Tribute
    • Contact Us
      • Advertise With Us
      • Letters To The Editor
      • General Contact Information
      • Contact our Webmaster
    • About Us
      • Interactive Media Ltd
      • St. Vincent & the Grenadines
    • Subscribe
    • News
      • Front Page
      • News
      • Breaking News
      • Press Release
      • Features
      • Special Features
      • From the Courts
      • Sports
      • Regional / World
    • Opinions
      • Editorial
      • Our Readers’ Opinions
      • Bassy – Love Vine
      • Dr. Fraser- Point of View
      • R. Rose – Eye of the Needle
      • On Target
      • Dr Jozelle Miller
      • The World Around Us
      • Random Thoughts
    • Advice
      • Kitchen Corner
      • What’s on Fleek this week
      • Health Wise
      • Physician’s Weekly
      • Business Buzz
      • Hey Rosie!
      • Prime the pump
    • ePaper
    • Obituaries
      • In Memoriam / Acknowledgement
      • Tribute
    • Contact Us
      • Advertise With Us
      • Letters To The Editor
      • General Contact Information
      • Contact our Webmaster
    • About Us
      • Interactive Media Ltd
      • St. Vincent & the Grenadines
    • Subscribe
Prime the pump
April 26, 2019

Effects of poor customer service

Recently, I accompanied a friend into a boutique store. After browsing, my friend inquired about the price of an item. “That can’t fit you,” the clerk replied. Flabbergasted, I said, “She did not ask about the size, she asked the price.” The persistent clerk replied: “and I am telling her that it cannot fit her!” Obliged to speak up on my friend’s behalf; I said “but you don’t know if she is enquiring for herself or for someone else. The correct response should have been: “It’s $XXX. Are you asking for yourself, or for someone else?”

After witnessing such unprofessionalism, I took my friend by the hand and escorted her out. As we were leaving, the clerk commented that I was being silly. Because of that experience we now think of that place as something of the past. It is no longer an option for us.

Some people are not cut out for customer service work, and hiring them in certain positions does more harm than good for businesses. Mary Shulzhenko in an article “Why Do Business Still Provide Terrible Customer Service?” Shared some of the reasons why there are so many examples of terrible customer service in today’s competitive, accelerated, consumer-powered market.

According to Shulzhenko:
n Some businesses fail to realize and acknowledge the financial impact of poor customer service on their organization.

  •  Some businesses fail to build a customer centric culture. Shulzhenko said “customer centricity goes beyond offering outstanding customer service. It is a strategy based on putting customers first.”

 

  •  Some businesses do not have a dedicated customer service team. Shulzhenko suggested that having a trained customer service person/team is a “must-have’ aspect of any successful business.

 

  •  Some businesses hire the wrong employees. Shulzhenko claimed that having a passion for customer service and enjoy doing it is just as important as being a great listener and an effective communicator.

“Customer service plays a crucial role in customers acquisition and retention for any business of any size in any industry.” Consumers are more aware of the services businesses should provide. Therefore, businesses need to get their customer service priority right.

Visit us at www.searchlight.vc or https://www.facebook.com/Searchlight1.We’ll help you get noticed.

  • FacebookComments
  • ALSO IN THE NEWS
    New era at modern Kingstown Port
    Front Page
    New era at modern Kingstown Port
    Webmaster 
    October 14, 2025
    The port operations in St Vincent and the Grenadines is entering into a new era to accommodate growing demands of international trade and cruise touri...
    No rent for Union Island vendors until January
    Front Page
    No rent for Union Island vendors until January
    Webmaster 
    October 14, 2025
    In an effort to ensure that vendors on Union Island fully recover from the setbacks caused by Hurricane Beryl, the government has decided to waive ven...
    Small fire displaces  form-5 students at SJCK
    Front Page
    Small fire displaces form-5 students at SJCK
    Webmaster 
    October 14, 2025
    Form five students of the St Joseph’s Convent, Kingstown, are expected to return to their classroom today, Tuesday, October 14, 2025 after a small fir...
    Vincentian make-up artist, designer in UK  spotlight again
    Front Page
    Vincentian make-up artist, designer in UK spotlight again
    Webmaster 
    October 14, 2025
    The international profile and resume of Vincentian makeup artist and designer, Kirk Cambridge-Delpesche continue to receive enhancements, with the lat...
    Union Island Ferry Terminal and Market opens
    Front Page
    Union Island Ferry Terminal and Market opens
    Webmaster 
    October 14, 2025
    Amidst the on-going recovery from the destruction caused by Hurricane Beryl in 2024, residents on Union Island saw the opening of a new Ferry Terminal...
    Hunters advised not to use injurious methods on their prey
    News
    Hunters advised not to use injurious methods on their prey
    Webmaster 
    October 14, 2025
    One week after the start of the hunting season, the Forestry Division within the Ministry of Agriculture is reminding hunters of their responsibilitie...
    News
    Hunters advised not to use injurious methods on their prey
    News
    Hunters advised not to use injurious methods on their prey
    Webmaster 
    October 14, 2025
    One week after the start of the hunting season, the Forestry Division within the Ministry of Agriculture is reminding hunters of their responsibilitie...
    NDP vice-president tells Central Leeward voters not to lose hope
    News
    NDP vice-president tells Central Leeward voters not to lose hope
    Webmaster 
    October 14, 2025
    Vice-President of the New Democratic Party (NDP), Nigel ‘Nature’ Stephenson said the people of St Vincent and the Grenadines (SVG), want a decent qual...
    Former Minister of Government and Diplomat dies
    News
    Former Minister of Government and Diplomat dies
    Webmaster 
    October 14, 2025
    Former Minister of Government in the Unity Labour Party (ULP) administration, Selmon Walters, has died. Family members confirmed that Walters, who at ...
    Region prepares for COP30 at meeting in St Lucia
    News
    Region prepares for COP30 at meeting in St Lucia
    Webmaster 
    October 14, 2025
    Caribbean Community (CARICOM) leaders met in St Lucia from October 7–10, 2025, for the Second Regional Preparatory Meeting for the 30th Conference of ...
    Ambassador of  Ireland presents  Letters of Credence
    News
    Ambassador of Ireland presents Letters of Credence
    Webmaster 
    October 14, 2025
    The Ambassador of Ireland to St Vincent and the Grenadines, Geraldine Byrne Nason, presented her Letters of Credence to Governor General, Dame Susan D...

    E-EDITION
    ePaper
    google_play
    app_store
    Subscribe Now
    • Interactive Media Ltd. • P.O. Box 152 • Kingstown • St. Vincent and the Grenadines • Phone: 784-456-1558 © Copyright Interactive Media Ltd.. All rights reserved.
    We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok