Letter of complaint to Liat

My mother, Elsa Velox, an 80-year-old senior, was very offhandedly told that there was no documentation supporting her request for a wheelchair. She had called the office in St Vincent to request the service that same morning, because, upon booking, the request had not been made. At the airport, she again checked with the agent to ensure that everything was in place for the wheelchair on arrival in Barbados and was assured that it was.{{more}} The distance to the aircraft in St Vincent is so much shorter, my mother is capable of walking to the aircraft there, but never in Barbados.

 

What I find very distressing is that this flight attendant could not use her better judgment or discretion and radio for a wheelchair, even if the staff at Arnos Vale forgot to notify her of this request. Could she not see that this passenger, an obvious senior, would need assistance getting to the terminal?? What if my mother refused to leave the aircraft? Would she then have called the police? The scenario is totally ludicrous. Being the lady that she is, my mother said she attempted as best as she could to walk the distance. Needless to say, she was the very last person to leave the terminal from that flight! This display of total disregard, disrespect and ineptitude is unconscionable and unforgiveable. How very fortunate for all concerned that my mother did not suffer an episode on her way to customs/immigration!