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Karib Cable, you need to get your act together

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Tue, Sept 20. 2011

Editor: I wish to express dissatisfaction with the services provided by the lone cable company in this country, Karib Cable. I experienced some problems on Tuesday, September 13, 2011, after which I visited the office with both boxes which I have and was told that they were now functioning, after they “supposedly” fixed them.{{more}} Upon returning home, I continued to experience the same problem with both boxes.

Now, this is where I am gravely disappointed and unhappy. After calling the office and relaying my problem, I was told a technician would visit me on 24th September, 2011, which means that I have to wait eleven days with no service or insight as to what the problem is.

I live in the Kingstown area, which is just a stone’s throw from their offices. I called the office to find out what was really going on and the Customer Service Representative treated me with utter disrespect, as if I were a nuisance to her and a uncomfortable annoyance. I, however, bore with her attitude and asked whether or not I would be compensated for the days I was without service and was told that I would have to write officially to the company requesting such.

Karib Cable, you need to realize that the people of St. Vincent and the Grenadines are the reason you are still in operation. Not because you’re a monopoly does it mean you have the right to treat your customers in this manner and expect us to just sit back and take it. Remember the Great Cable & Wireless, now LIME, was once like you and was killing Vincentians with their rates; now that they have a competitor, they are leading the way with the lowest rates to get customers to stick with them. They had an attitude just like yours and now look where they are; you better change or you will be just like them.

A frustrated Customer

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