Hotel, Tourism Association holds crisis management workshop
Recognizing the frequency with which various crises are occurring all over the world and recognizing further that St Vincent and the Grenadines (SVG) is not immune from such occurrences, the SVG Hotel & Tourism Association (SVGHTA) on Wednesday, November 8, held a one-day workshop on âDeveloping a Crisis Management Plan for Your Businessâ at The Grenadine House.
The workshop was developed and facilitated by Vera Anne Brereton, and covered topics such as: What is a Crisis? What is Crisis Management? Types of Crisis; Why Crisis Management? Preparing â Before the Crisis: The Pre-Crisis Phase; The Crisis Response: During the Crisis; and The Post-Crisis Phase.
The workshop attendees included association members representing hotels, restaurants and industry support services, who rated the workshop as âreally great and timelyâ; âvery informativeâ; âvery informative and interactiveâ; âthe seminar was well planned, presented and facilitatedâ; âgood information for businesses to adapt for good business practicesâ; âthis has been an eye-openerâ¦â
Ironically, while the workshop was taking place, some cruise ship visitors were robbed in the capital.