Scotiabank wins Best Digital Bank Award in 21 territories
This is the sixth year in a row in which Scotiabank St Vincent and the Grenadines has won the award (formerly the Best Internet Bank Award).
“We are very proud to have been recognized by Global Finance for the quality of our digital banking and customer service in St Vincent and the Grenadines and across the Eastern Caribbean,â said David Noel, managing director of Scotiabank Caribbean East.
“At Scotiabank one of our priorities is to make it easier for our customers to do business with us. Weâve put a lot of work into developing our multichannel, digital platform so that our customers can bank when and where they want.â
Scotiabank received Best Digital Bank recognitions in all nine countries in the Bankâs Caribbean East district â Anguilla, Antigua & Barbuda, Barbados, Dominica, Grenada, St Kitts/Nevis, St Lucia, St Maarten and St Vincent and the Grenadines.
Further across the region, Scotiabank also won the award in the Bahamas, Belize, British Virgin Islands, Cayman Islands, Costa Rica, Dominican Republic, Guyana, Haiti, Jamaica, Trinidad & Tobago, Turks and Caicos and the US Virgin Islands.
Winning banks were selected based on the following criteria: strength of strategy for attracting and servicing digital customers; success in getting clients to use digital offerings; growth of digital customers; breadth of product offerings; evidence of tangible benefits gained from digital initiatives; and web/mobile site design and functionality.
Joseph D Giarraputo, publisher and editorial director of Global Finance commented: “As new innovations continue to proliferate, the winners of this yearâs awards are those that take advantage of the vast array of new solutions out there in order to provide the best customer experience to clients.â