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NTRC complaint forms available to address issues

NTRC complaint forms available to address issues


Persons in Barrouallie have expressed concerns about the services provided by telecommunications providers LIME, Digicel and Karib Cable and once again, the National Telecommunications Regulatory Commission (NTRC) has encouraged them to use the NTRC to help.{{more}}

“There are forms you can fill out and have your problems addressed,” said Universal Service Fund administrator at the NTRC Kyron Duncan, while speaking during an NTRC community discussion, which was held at the Learning Resource Centre in Barrouallie last Tuesday, March 18th.

The community discussion, the first such forum that the NTRC has put on so far in 2014, was aimed at educating persons about the NTRC’s functions and the organization’s projects, while the NTRC’s Information and Communication Technology (ICT) officer Marcellus Constance also used the opportunity to educate persons about cyber security.

“Are you having issues with telecommunications services being provided by LIME, Digicel or Karib Cable? Let us know!” said Duncan, who told the gathering that telecommunications providers by law, are required to have readily available, NTRC complaint forms that can be filled out by the consumer and either handed back to the provider or taken to the NTRC’s base, located in the National Insurance Services (NIS) Building on Upper Bay Street.

Also present at the discussion was the NTRC’s accountant Mishka Quashie.

Quashie also encouraged persons to use the NTRC, reminding them that the organization came into effect with the passing of the Telecommunications Act 2001, while the St Vincent and the Grenadines Telecommunications (Dispute Resolutions) Regulations 2007 ensures that the NTRC can and will do everything in its power to help consumers when they have a dispute.

She stressed that the latter act can work in the consumer’s favour during disputes with providers.

Recently, Green Party leader Ivan O’Neal won a case against LIME and was rewarded monetarily.

Meanwhile, it was noted that the NTRC’s other functions include to plan, supervise, regulate and manage the use of the radio frequency spectrum, to collect fees and any other charges under the Telecommunications Act or regulations and to regulate prices for telecommunications services.

The NTRC is also responsible for a number of important community projects, which include a Global Maritime Distress and Safety System (GMDSS), which allows a vessel in distress at sea to send out an SOS signal just by pressing a button on a VHF radio; the reintroduction of pay phones; and the fitting of all the schools and learning resource centres in the country with free wireless Internet.

Meanwhile, persons at the discussion used the opportunity to voice their concerns about a number of problems they encounter with their telecommunications providers.