07 February 2020
Customer service training is never ending

Customer service training is never ending


RENOWNED SALESPERSON, Zig Ziglar, once said “Customer service training is like bathing.” It is unending in the life of a business. If you bath...
31 January 2020
Developing a culture of neighbourliness in SVG

Developing a culture of neighbourliness in SVG


DID YOU KNOW that by voting in the Best of SVG you can improve your physical and emotional well-being? This article is especially for those people...
24 January 2020
Power of a Handshake – Part 3

Power of a Handshake – Part 3


BECKMAN INSTITUTE conducted research led by researcher Florin Dolcos and Department of Psychology postdoctoral research associate Sanda Dolcos. They ...
17 January 2020
Power of a handshake  – Part 2 Prime The Pump

Power of a handshake – Part 2 Prime The Pump


THREE SECONDS! That was the length of the handshake that made history on June 12, 2018. Reporting for the Sunday Morning Herald, Foster Klug recou...
10 January 2020
The Power of a Handshake

The Power of a Handshake


The French kiss, the Japanese bow; the Malays put hand on heart, the Tibetan people stick tongue out and the New Zealanders touch nose. But whether it...
03 January 2020
Pay Attention to Your Employees!

Pay Attention to Your Employees!


I still smirk each time I remember the comment of an employee on his Annual Performance Appraisal - “Pay Attention to Me.” I must say though, s...
20 December 2019
Why star employees’ passion dissipates?

Why star employees’ passion dissipates?


A friend reached out to me recently in a state of ‘brownout’. She claimed that she loves her job, shows up and is present, is one of her organizat...
13 December 2019
Dont lose your employees to ‘Brownout’

Dont lose your employees to ‘Brownout’


Dear Manager, please accept this letter as notice that I will be resigning from my job. Would you be surprised if most of your star performers were to...
06 December 2019
‘Social Media’ puts the power back in the hands customers

‘Social Media’ puts the power back in the hands customers


If you are hoping for an overall positive experience for customers, offering preferential treatment to some while others not receiving, bear witness, ...
29 November 2019
How does preferential treatment impact justice perceptions and customer satisfaction levels

How does preferential treatment impact justice perceptions and customer satisfaction levels


Is an increase in satisfaction for the customers you are giving preferential treatment worth more than the reduced levels of customers satisfaction fe...