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      • Front Page
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      • Regional / World
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      • Dr. Fraser- Point of View
      • R. Rose – Eye of the Needle
      • On Target
      • Dr Jozelle Miller
      • The World Around Us
      • Random Thoughts
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      • Health Wise
      • Physician’s Weekly
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Prime the pump

Fraternisation within the workplace
Prime the pump
Fraternisation within the workplace
Webmaster 
May 9, 2023
Recently a professional reached out to me asking “How close is too close?” referring to relationships between managers and direct reports or subordina...
Taking a look at the blame game in the workplace -the kick the dog phenomenon
Prime the pump
Taking a look at the blame game in the workplace -the kick the dog phenomenon
Webmaster 
April 25, 2023
Belle: “Can you believe that woman tried to throw me under the bus!?” Me: “How so?” Belle: She told the CEO that I always submit my monthly reports la...
Taking a look at the blame game in the workplace
Prime the pump
Taking a look at the blame game in the workplace
Webmaster 
April 18, 2023
“There was an issue at work yesterday involving me,” a young professional said to his father. His father waited patiently to hear… “In summary, someth...
The employer-employee relationship – are you leading by example?
Prime the pump
The employer-employee relationship – are you leading by example?
Webmaster 
March 28, 2023
“I DON’T FEEL that the ‘top brass’ in my company practice what they preach. My colleagues and I feel that the leaders within my organization exhibit t...
Some ethical issues in the  employer/employee relationship
Prime the pump
Some ethical issues in the employer/employee relationship
Webmaster 
March 21, 2023
Two weeks ago, we began looking at some ethical responsibilities in the employer-employee relationship. We quoted from an article by The Josephson Ins...
Some ethical issues in the  employer/employee relationship
Prime the pump
Some ethical issues in the employer/employee relationship
Webmaster 
March 7, 2023
If all went as planned one hundred and eighty-nine young people between the ages of 18 and 35 would have today commenced a six-month internship progra...
Power in the Workplace
Prime the pump
Power in the Workplace
Webmaster 
February 28, 2023
“Nearly all men can stand adversity, but if you want to test a man’s character, give him power.” —Abraham Lincoln. As I contemplated today’s focus – ‘...
The effects of moments of misery and poor customer service on a business
Prime the pump
The effects of moments of misery and poor customer service on a business
Webmaster 
February 21, 2023
A couple days ago I walked into a beauty supply store. One of the cashiers’ counters happened to be in the same area where the item I needed was locat...
Don’t settle for average, aim for moments of magic
Prime the pump
Don’t settle for average, aim for moments of magic
Webmaster 
February 14, 2023
As I sit down to write this week’s article, I am reminded of an A. Lou Vickery quote that said “Nothing average ever stood as a monument of progress. ...
Is your customer service creating moments of magic or moments of misery?
Prime the pump
Is your customer service creating moments of magic or moments of misery?
Webmaster 
February 7, 2023
Moments of Magic Recently I came across a story shared by Dr. Alan Zimmerman, CSP, The Positive Communication Pro. It is a great launching pad for our...
Is your customer service creating  moments of magic or moments of misery?
Prime the pump
Is your customer service creating moments of magic or moments of misery?
Webmaster 
January 31, 2023
“Good morning, Karen. Thanks for your response. I had a bad experience with ‘Company A’ that had me really upset since Friday. I tried to resolve it o...
Is your customer service  creating moments of magic or moments of misery?
Prime the pump
Is your customer service creating moments of magic or moments of misery?
Webmaster 
January 24, 2023
Recently I was among a group of professionals from around the Caribbean and a discussion on excellent customer service ensued. Someone asked when was ...
Public transport in low-income countries (part 3)
Prime the pump
Public transport in low-income countries (part 3)
Webmaster 
January 17, 2023
Today we conclude our three-part series on road safety with our late segment of the article titled “The Monster Bus. Road Safety and the Caribbean Min...
Public Transport and safety issues – Part 2
Prime the pump
Public Transport and safety issues – Part 2
Webmaster 
January 10, 2023
Last month I was involved in a motor vehicle accident in Kingstown. The driver of the vehicle that collided with mine was aggressive and abusive when ...
Public transport in low-income countries – affordable, convenient and risky
Prime the pump
Public transport in low-income countries – affordable, convenient and risky
Webmaster 
December 20, 2022
The Christmas season is considered the busiest season throughout the Caribbean and historically, there are usually more road accidents during December...
Helping Customer Service Employees cope with fatigue this busy season
Prime the pump
Helping Customer Service Employees cope with fatigue this busy season
Webmaster 
December 13, 2022
Businesses in and around Kingstown are currently buzzing as customers prepare for the festive season. Thoughts of stock levels and manpower are front ...
How customer-focussed is your business?
Prime the pump
How customer-focussed is your business?
Webmaster 
December 6, 2022
A FEW days ago, I received a message from one of our readers that started like this. “I’m motivated to write to you about your piece on “thank you”. W...
Saying ‘thank you’ has the potential to be a company’s most profitable tool
Prime the pump
Saying ‘thank you’ has the potential to be a company’s most profitable tool
Webmaster 
November 29, 2022
WHEN WAS THE LAST TIME you intentionally said “thank you” to a customer? Recently, I asked someone this question and their response was – everyday, my...
Is your house or workplace building making you sick?
Prime the pump
Is your house or workplace building making you sick?
Webmaster 
November 22, 2022
Have you ever felt unwell whenever you were in a certain building but as soon as you stepped outside the feeling was resolved until you entered that b...
Occupational Health and Safety for Health Care Workers
Prime the pump
Occupational Health and Safety for Health Care Workers
Webmaster 
November 15, 2022
“Caregiving has no second agendas or hidden motives. The care is given from love for the joy of giving without expectation, no strings attached.” – Ga...
Occupational injury rate among construction workers higher than all other workers
Prime the pump
Occupational injury rate among construction workers higher than all other workers
Webmaster 
November 8, 2022
Did you know that construction is one of the most dangerous occupations in the world? The United States Bureau of Labour Statistics identified the con...
Health and safety in the workplace is still not given the priority it deserves!
Prime the pump
Health and safety in the workplace is still not given the priority it deserves!
Webmaster 
November 1, 2022
Can you imagine being part of a society fuelled by mass production and the factory system, and what the working conditions were during the Industrial ...
The responsibilities of an employee in relation to safety and health in the workplace
Prime the pump
The responsibilities of an employee in relation to safety and health in the workplace
Webmaster 
October 18, 2022
“IT’S NOTWHAT you know, it’s what you do with what you know.” Welcome back to our series on Occupational Safety and Health. Last week we referred to a...
Businesses should begin to look seriously at Occupational Safety and Health
Prime the pump
Businesses should begin to look seriously at Occupational Safety and Health
Webmaster 
October 11, 2022
It’s only a matter of time before employers with fifteen or more employees, who have not provided for the safety, health and welfare of their employee...
To deal with workplace politics you need to become a politician too!
Prime the pump
To deal with workplace politics you need to become a politician too!
Webmaster 
October 4, 2022
RECENTLY, I asked an individual how she was. Her response was “there are so many things going on in my head. I am overwhelmed by the office politics a...
Identifying the office politicians and how to handle them
Prime the pump
Identifying the office politicians and how to handle them
Webmaster 
September 27, 2022
“JUST BECAUSE you do not take an interest in politics doesn’t mean politics won’t take an interest in you.” – Pericles Today we draw from a survey con...
The Peter Principle is  common in businesses across the globe and here in SVG
Prime the pump
The Peter Principle is common in businesses across the globe and here in SVG
Webmaster 
September 20, 2022
Over the last couple weeks, we have been discussing the “Peter Principle” which is the theory that ‘Individuals in a hierarchy who do a good job are p...
What are some of the effects of the Peter Principle on businesses?
Prime the pump
What are some of the effects of the Peter Principle on businesses?
Webmaster 
September 13, 2022
Welcome back and thank you for joining us for Part 2 of the Peter Principle. If you missed last week’s article, check it out on Searchlight’s website....
Top-down management and ‘The Peter Principle’
Prime the pump
Top-down management and ‘The Peter Principle’
Webmaster 
September 6, 2022
Does your organization practice the top-down management style and is the organization’s structure such that you do more internal promotions than exter...
What is your brand identity and what are you known for?
Prime the pump
What is your brand identity and what are you known for?
Webmaster 
August 30, 2022
“We are all in the business of sales. Teachers sell students on learning, parents sell their children on making good grades and behaving, and traditio...
International standards aren’t going to come down to meet our subpar service
Prime the pump
International standards aren’t going to come down to meet our subpar service
Webmaster 
August 23, 2022
There’s a saying “you can’t put new wine in old bottles.” It is said that if you do, the wine will break/burst the bottles, you will lose the wine bec...
The “no locals” policy
Prime the pump
The “no locals” policy
Webmaster 
August 16, 2022
Have you ever heard of the “no locals” policy? It is a policy that some hotels use to deny locals lodging. I came across this news excerpt titled “No ...
Some local businesses have one standard for foreign white guests and another for locals!
Prime the pump
Some local businesses have one standard for foreign white guests and another for locals!
Webmaster 
August 9, 2022
When was the last you visited TripAdvisor and read some of the reviews that foreigners wrote about some of the places you patronize locally and receiv...
How we can save gas while driving
Prime the pump
How we can save gas while driving
Webmaster 
July 26, 2022
Last week we asked why gas prices were so high and what can be done in the interim to save gas while driving. Today, we look at the views of Professor...
How do we save gas while driving?
Prime the pump
How do we save gas while driving?
Webmaster 
July 19, 2022
What is going on with gas prices, when will gas prices go down and what can we do in the interim? I am familiar with vehicular owners having to “foot ...
Why are so many male drivers rude and aggressive to female drivers?
Prime the pump
Why are so many male drivers rude and aggressive to female drivers?
Webmaster 
July 12, 2022
Dear readers, please permit me to deviate from the usual theme of Prime the Pump and, forgive me to be using this medium to vent… Ask me any hour of t...
When last did you say ‘thank you’ to a customer?
Prime the pump
When last did you say ‘thank you’ to a customer?
Webmaster 
June 28, 2022
WHEN WAS THE LAST TIME you intentionally said “thank you” to a customer? Recently, I asked someone this question and their response was - everyday, my...
The Importance of Trust in Business
Prime the pump
The Importance of Trust in Business
Webmaster 
June 21, 2022
TODAY WE CONCLUDE our focus on the importance of trust in business and how an individual or organization builds trust. The restaurant industry serves ...
Ethics of a Land  Surveyor – continued
Prime the pump
Ethics of a Land Surveyor – continued
Webmaster 
June 14, 2022
Welcome back to our focus on Ethics of Land Surveyor. For the last few weeks, we have been looking at the importance of trust in business and how an i...
Ethics of a Land Surveyor
Prime the pump
Ethics of a Land Surveyor
Webmaster 
May 31, 2022
Welcome back to our series on the importance of trust in business and how an individual or organization builds trust. Today, we look at an area that a...
Broken promises damage the reputation of your business
Prime the pump
Broken promises damage the reputation of your business
Webmaster 
May 24, 2022
WE continue our series on the importance of trust in business and how an individual or organization builds trust. Today concludes our focus on broken ...
Breaking a promise to a customer destroys trust!
Prime the pump
Breaking a promise to a customer destroys trust!
Webmaster 
May 17, 2022
Welcome back to our series on the importance of trust in business and how an individual or organization builds trust. In an article by Customer Experi...
Your service should be a reflection of your mission and vision
Prime the pump
Your service should be a reflection of your mission and vision
Webmaster 
May 10, 2022
In our last edition we began a series on the importance of trust in business and how does an individual or organisation build trust. We began by shari...
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News
‘Shooting him? Why would that be an option?’ Gloster’s sister questions
News
‘Shooting him? Why would that be an option?’ Gloster’s sister questions
Forrest 
July 11, 2025
A man, who was conducting business inside the offices of the Kingstown Cooperative Credit Union (KCCU) was shot and killed, allegedly by an on- duty s...
Windwards Diocese remembers Dean Smith’s passion for winning souls, and his hospitality
News
Windwards Diocese remembers Dean Smith’s passion for winning souls, and his hospitality
Forrest 
July 11, 2025
The Diocese of the Windward Islands has extended condolences on the passing of Dean emeritus, Ulric Smith, who died on Saturday, July 5, 2025 at the M...
RSVGPF commends Public, Stakeholders for ‘exemplary conduct’ at VincyMas 2025
News
RSVGPF commends Public, Stakeholders for ‘exemplary conduct’ at VincyMas 2025
Forrest 
July 11, 2025
The Royal St. Vincent and the Grenadines Police Force (RSVGPF) has commended the public for allowing VincyMas 2025 to transpire “without any major inc...
CDC already planning for VincyMas 2026, says CEO Rodney Small
News
CDC already planning for VincyMas 2026, says CEO Rodney Small
Forrest 
July 11, 2025
VincyMas is no longer a seasonal event says Chief Executive Officer (CEO) of the Carnival Development Corporation (CDC), Rodney Small. “…we at the CDC...
Starlift wins 26th Senior Panorama competition
News
Starlift wins 26th Senior Panorama competition
Forrest 
July 11, 2025
EL DORADO Starlift Steel Orchestra has now won the Senior Panorama compe- tition 26 times, and while some people may say that’s a lot, band captain Ro...

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