01 February 2019
Are your customers really #1 for your company?

Are your customers really #1 for your company?


Every business will tell you that the customer is #1, but only a small percentage acts that way. Jeff Toister, author of “Service Failure: The Real ...
25 January 2019
How valuable is a customer to your business?

How valuable is a customer to your business?


HOW DO YOU determine the value of a customer to your business? Do you give more attention to the customer who buys a big value item every five years ...
18 January 2019
Questions to ask to implement your strategic plan

Questions to ask to implement your strategic plan


LAST WEEK WE explored some of the common reasons why nine out of 10 organizations fail to implement their strategic plan. Today, we will help you to ...
11 January 2019
What next?

What next?


Prime the Pump by Karen Kames So, you’ve met as an organization and have developed a strategic plan, what next? Every year, several organisations...
04 January 2019
Does your Organization have a strategic plan for 2018?

Does your Organization have a strategic plan for 2018?


IT’S NOT TOO late to begin your organization’s strategic plan for 2019. If you haven’t already, now is the time when strategy should be the lea...
28 December 2018
Thank you and all the best in 2019

Thank you and all the best in 2019


DEAR ESTEEMED Customer, As the year winds down, we want to take the opportunity to say thank you. On behalf of the board, management, staff and ...
21 December 2018
Reframe failure into success

Reframe failure into success


IT IS THE time of year when many companies conduct performance assessments, be it of their employees or, the overall business. We congratulate all tho...
14 December 2018
Don’t let your failure hold you down

Don’t let your failure hold you down


A story was told of a man who was passing some elephants, when he suddenly stopped, confused by the fact that the huge creatures were being held by on...
07 December 2018
Putting the customer above the money

Putting the customer above the money


“Put the money over the customer and you might get a sale. Put the customer above the money, and the money will eventually follow – and you are on...
30 November 2018
How to balance being a responsive manager

How to balance being a responsive manager


“Pay attention to me” was the response from an employee when asked what can the manager do to be more supportive. I remember being taken aback by ...