03 May 2019
Employers, be mindful  of stories employees tell

Employers, be mindful of stories employees tell


Leaders ought to be mindful of the stories employees tell. Each employee creates stories about the company they work for. If they get a promotion, the...
26 April 2019
Effects of poor customer service

Effects of poor customer service


Recently, I accompanied a friend into a boutique store. After browsing, my friend inquired about the price of an item. “That can’t fit you,” the...
18 April 2019
Engage your  customer!

Engage your customer!


Prime the Pump by Karen James The first time I called a client just to small talk was an uncomfortable experience for me. I was exhausted just thin...
12 April 2019
Bottom-line Killer

Bottom-line Killer


DO YOU know how much employee absenteeism is costing your company? There are always days where a family emergency, child care or even fatigue caus...
05 April 2019
A business is a system of systems

A business is a system of systems


IS YOUR business hemorrhaging because of systems failure? A business is a system of systems. Each business system is designed to connect all of th...
29 March 2019
Being an effective sales person

Being an effective sales person


For years I felt uncomfortable about selling anything. I told myself, “to sell” implies manipulating and forcing, and that just wasn’t my thing....
22 March 2019
Using the Loss Leader pricing strategy

Using the Loss Leader pricing strategy


Recently, I came across a deal that seemed too good to be true. The prices being quotes for services at a particular business left me thinking that th...
15 March 2019
Keeping the workforce, workplace engaged

Keeping the workforce, workplace engaged


In picking up where we left off last week, I will borrow the words of Jack Welch, who said “There are only three measurements that tell you nearly e...
08 March 2019
To win in the marketplace you must win  in the workplace

To win in the marketplace you must win in the workplace


When last you had a staff pulse survey? A former Campbell’s Soup CEO, Doug Conant, once said “To win in the marketplace you must first win in the ...
01 March 2019
Why do employees act the way they do?

Why do employees act the way they do?


Tim LaHaye, in his book “Why You Act The Way You Do”, shared a story of being in high school with a pair of identical twins. He could hardly tell ...