24 May 2019
How to learn and remember customer names

How to learn and remember customer names


Recently, I went to an eatery and was taken aback when the sales clerk called me by name and asked what I was having. Although I had visited the busin...
17 May 2019
Managing information is a problem everyone faces

Managing information is a problem everyone faces


Gone are the days when only the elite had the task of managing information daily. Today, regardless of one’s status or age, managing information is ...
10 May 2019
Expressing your  appreciation to others

Expressing your appreciation to others


The wise Mother Teresa said “kind words can be short and easy to speak but their echoes are truly endless.” There are few things more heart-warmin...
03 May 2019
Employers, be mindful  of stories employees tell

Employers, be mindful of stories employees tell


Leaders ought to be mindful of the stories employees tell. Each employee creates stories about the company they work for. If they get a promotion, the...
26 April 2019
Effects of poor customer service

Effects of poor customer service


Recently, I accompanied a friend into a boutique store. After browsing, my friend inquired about the price of an item. “That can’t fit you,” the...
18 April 2019
Engage your  customer!

Engage your customer!


Prime the Pump by Karen James The first time I called a client just to small talk was an uncomfortable experience for me. I was exhausted just thin...
12 April 2019
Bottom-line Killer

Bottom-line Killer


DO YOU know how much employee absenteeism is costing your company? There are always days where a family emergency, child care or even fatigue caus...
05 April 2019
A business is a system of systems

A business is a system of systems


IS YOUR business hemorrhaging because of systems failure? A business is a system of systems. Each business system is designed to connect all of th...
29 March 2019
Being an effective sales person

Being an effective sales person


For years I felt uncomfortable about selling anything. I told myself, “to sell” implies manipulating and forcing, and that just wasn’t my thing....
22 March 2019
Using the Loss Leader pricing strategy

Using the Loss Leader pricing strategy


Recently, I came across a deal that seemed too good to be true. The prices being quotes for services at a particular business left me thinking that th...