07 August 2020
Recognizing the positive things in our lives

Recognizing the positive things in our lives


“True gratitude recognizes how the positive things in our lives – like a success at work – are often due to forces outside of ourselves, particu...
31 July 2020
Leaders are to be aware of the type of stories employees tell

Leaders are to be aware of the type of stories employees tell


Leaders ought to be mindful of the stories employees tell. Each employee creates stories about the company they work for. If they get a promotion, the...
24 July 2020
Budgeting and investing for the results you want

Budgeting and investing for the results you want


Do you measure the relationship between the lifetime value of your customers and the cost of acquiring them? A customer’s lifetime value represents ...
17 July 2020
Treat your employees like your best customers

Treat your employees like your best customers


As cliché as the phrase “change is inevitable” may sound, the fact is, people change, their expectations change and their needs change. People do...
10 July 2020
Adapting communication style to behavioural style

Adapting communication style to behavioural style


Dr Tony Alessandra, in The Platinum Rule, said to “treat others as they wish to be treated”, we must learn to view the world as others see it, ada...
03 July 2020
Four behavioural preferences of the Platinum Rule

Four behavioural preferences of the Platinum Rule


Last week we discovered that the Platinum Rule is the better way to achieve customer satisfaction. That in practicing The Golden Rule you only satisfy...
26 June 2020
Platinum rule of business

Platinum rule of business


At some point in your life, a parent or a teacher would have taught you the Golden Rule: Do unto others as you would have them do to you, or, treat pe...
19 June 2020
Implementing business change plans

Implementing business change plans


Charles Darwin said, “It is not the strongest or the most intelligent who will survive, but those who can best manage change”. More than ever busi...
12 June 2020
Steps businesses can undertake to ensure successful change management

Steps businesses can undertake to ensure successful change management


The only perpetual phenomenon is change. This statement holds true in every aspect of our business environment. The first half of the year 2020, demon...
05 June 2020
Corporate Governance in Economic Downturn – part 4

Corporate Governance in Economic Downturn – part 4


“Over the last three weeks, Dr. Wendyann Richardson examined the state of governance in our Caribbean corporations. In this week’s article, a solu...