19 July 2019
Do you have a Customer Service Culture in your organization?

Do you have a Customer Service Culture in your organization?


Think business is good now? Imagine how better it could get if you were to develop a customer service culture within your organization? If you start b...
12 July 2019
You can be discouraged by failure or you can learn from it

You can be discouraged by failure or you can learn from it


“Would you like me to give you a formula for success? It’s quite simple, really: Double your rate of failure. You are thinking of failure as the e...
05 July 2019
Raising awareness of your business

Raising awareness of your business


Whether you are just setting up a business or you have been around for decades, attention is a principal currency of a business’ success and what be...
28 June 2019
Being awarded a title that you cannot live up to can ruin your reputation

Being awarded a title that you cannot live up to can ruin your reputation


In 2017, almost 100 companies, organizations and individuals were awarded the title ‘Best of SVG’ in their respective areas of business during the...
21 June 2019
Is your Automated Telephone System helping or hurting?

Is your Automated Telephone System helping or hurting?


“If you know the extension of the person you are trying to reach, you may dial it now. The person at extension 10XX is on the phone. Please leave a ...
14 June 2019
Surround yourself  with people who have  achieved what you  want to achieve

Surround yourself with people who have achieved what you want to achieve


Uncertainty – the one sure thing in a sea of possibilities. You may be lucky to be in your ideal job or happy in your current career, but that can c...
07 June 2019
Is collaboration out of date?

Is collaboration out of date?


In 2017 PayPal Canada developed a strategic collaboration with Canada Post. Their goal was to help small businesses grow their operations and harness ...
31 May 2019
Pleasure at someone’s  misfortune

Pleasure at someone’s misfortune


Have you ever taken pleasure at someone’s misfortune? Maybe you have smirked when a manager who had it out for you got fired. Or, you felt oddly ple...
24 May 2019
How to learn and remember customer names

How to learn and remember customer names


Recently, I went to an eatery and was taken aback when the sales clerk called me by name and asked what I was having. Although I had visited the busin...
17 May 2019
Managing information is a problem everyone faces

Managing information is a problem everyone faces


Gone are the days when only the elite had the task of managing information daily. Today, regardless of one’s status or age, managing information is ...