Do you have a Customer Service Culture in your organization?

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Think business is good now? Imagine how better it could get if you were to develop a customer service culture within your organization? If you start b...

You can be discouraged by failure or you can learn from it

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“Would you like me to give you a formula for success? It’s quite simple, really: Double your rate of failure. You are thinking of failure as the e...

Raising awareness of your business

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Whether you are just setting up a business or you have been around for decades, attention is a principal currency of a business’ success and what be...

Being awarded a title that you cannot live up to can ruin your reputation

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In 2017, almost 100 companies, organizations and individuals were awarded the title ‘Best of SVG’ in their respective areas of business during the...

Surround yourself with people who have achieved what you want to achieve

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Uncertainty – the one sure thing in a sea of possibilities. You may be lucky to be in your ideal job or happy in your current career, but that can c...

Is collaboration out of date?

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In 2017 PayPal Canada developed a strategic collaboration with Canada Post. Their goal was to help small businesses grow their operations and harness ...

Pleasure at someone’s misfortune

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Have you ever taken pleasure at someone’s misfortune? Maybe you have smirked when a manager who had it out for you got fired. Or, you felt oddly ple...

How to learn and remember customer names

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Recently, I went to an eatery and was taken aback when the sales clerk called me by name and asked what I was having. Although I had visited the busin...

Managing information is a problem everyone faces

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Gone are the days when only the elite had the task of managing information daily. Today, regardless of one’s status or age, managing information is ...