Dealing with sabotage in the workplace

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Sabotage. Schwarzenegger delivers a rare dark performance in an extremely violent, but ponderous cop thriller, 2014 movie - Sabotage. While sabotage i...

Are your customers really #1 for your company?

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Every business will tell you that the customer is #1, but only a small percentage acts that way. Jeff Toister, author of “Service Failure: The Real ...

How valuable is a customer to your business?

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HOW DO YOU determine the value of a customer to your business? Do you give more attention to the customer who buys a big value item every five years ...

Questions to ask to implement your strategic plan

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LAST WEEK WE explored some of the common reasons why nine out of 10 organizations fail to implement their strategic plan. Today, we will help you to ...

What next?

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Prime the Pump by Karen Kames So, you’ve met as an organization and have developed a strategic plan, what next? Every year, several organisations...

Does your Organization have a strategic plan for 2018?

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IT’S NOT TOO late to begin your organization’s strategic plan for 2019. If you haven’t already, now is the time when strategy should be the lea...

Thank you and all the best in 2019

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DEAR ESTEEMED Customer, As the year winds down, we want to take the opportunity to say thank you. On behalf of the board, management, staff and ...

Reframe failure into success

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IT IS THE time of year when many companies conduct performance assessments, be it of their employees or, the overall business. We congratulate all tho...

Don’t let your failure hold you down

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A story was told of a man who was passing some elephants, when he suddenly stopped, confused by the fact that the huge creatures were being held by on...

Putting the customer above the money

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“Put the money over the customer and you might get a sale. Put the customer above the money, and the money will eventually follow – and you are on...