20 September 2019
“A bad attitude is like a flat tyre. If you don’t change it you’ll never go anywhere.”

“A bad attitude is like a flat tyre. If you don’t change it you’ll never go anywhere.”


Recently, I was assisted by an accounts receivable clerk at a local Hardware Store and I was impressed with the quality of service she gave. The clerk...
13 September 2019
Dropping the ball on customer service

Dropping the ball on customer service


HOW MANY TIMES have you gone in for a doctor’s appointment and waited, and then waited some more? Or, waited for 20 minutes on a Service Advisor wh...
06 September 2019
Creating a Culture of  Improvement in your  Company

Creating a Culture of Improvement in your Company


I heard of a company that erected a white board and encouraged employees from all levels within it to constantly watch for and identify opportunities ...
30 August 2019
Sellers no longer have the power. Customers hold the ‘trump card’

Sellers no longer have the power. Customers hold the ‘trump card’


In case you don’t know, sellers no longer have the power. Customers hold the ‘trump card’ and their message is ‘give me what I want, how I wan...
23 August 2019
The use of the “Zone of Hospitality Rule” in the workplace

The use of the “Zone of Hospitality Rule” in the workplace


HAVE YOU ever heard of the10 and 5 Rule? The 10/5 Rule, also known as the “Zone of Hospitality Rule, “is a wellknown guiding principle for extendi...
16 August 2019
Simple ways to cement customer relationships

Simple ways to cement customer relationships


Recently I received an invitation from a former client to the launch of a new business venture.  The invitation got me thinking of how important i...
09 August 2019
Dos and don’ts on fully  preparing for an  interview

Dos and don’ts on fully preparing for an interview


“Whenever you are asked if you can do a job, tell them, ‘certainly I can.’ Then get busy and find out how to do it.” - Theodore Roosevelt. Tod...
02 August 2019
A job interview is an opportunity to impress

A job interview is an opportunity to impress


Susan P. Joyce in an article 10 Step Interview Preparation Plan: The Winning Difference shared some useful tips on how to standout during a job interv...
26 July 2019
Position your business where your target audience will find it

Position your business where your target audience will find it


WHETHER YOU LIKE IT or not, the success of your business is driven by your competitors. They determine your market share, your profi t level, how fas...
19 July 2019
Do you have a Customer Service Culture in your organization?

Do you have a Customer Service Culture in your organization?


Think business is good now? Imagine how better it could get if you were to develop a customer service culture within your organization? If you start b...